Frequently Asked Questions
Consult the most common questions for the following platforms.
How can I sign up for ExamSoft?
Email email@example.com and specify the access you require: role, course, semester, sections (questions, assessments, rubrics).
I am a TA and a student. Do I have two accounts for ExamSoft?
Yes. You have one account as an administrator or TA for ExamSoft, and one account as a student for ExamSoft and Examplify. For your admin account, use your ExamSoft credentials under admin. For your student account, use your NetID credentials under Exam taker.
How do I access ExamSoft?
Go to https://examsoft.com/tamsph and enter your NetID unless you have an account as exam taker. If this is the case, sign with your ExamSoft credentials. You need to make sure to go to the tampsh server. If you are login in under a different school within the Health Science Center, your credentials will not work.
My credentials for ExamSoft don't work
If in the past, you had access to ExamSoft using an email address and a password, but that has changed. Now most faculty and staff are enrolled based on their NetID. (See TA account).
Student doesn't have access to ExamSoft
Send an email at firstname.lastname@example.org with student email and email address, and course. We will review that account and communicate with student when this is fixed.
How to enroll students to my ExamSoft course?
In order to enroll students to your ExamSoft course, send your course information, that includes course name and section to email@example.com (e.g soph.604.600.2011). Your ecampus courses need to be created so this can work.
How long does it take to enroll students to ExamSoft?
It can take up to 3 to 5 business days. SPH makes the requests this to the Office for Academic Innovation. This can take up to 2 business days.
How can I download Examplify to my computer?
Go to www.examsoft.com/tamsph. Login under the Exam Taker section and use your NetID to log in. Download the app from the main page.
How do I install Examplify?
You need to have admin rights to your computer in order to install Examplify. The app works on Windows and macOS computers, and iPads but not on Android tablets. Our computers at the Lab (SPHC- Rooms 119-120) have Examplify installed. For more instructions, consult these links: Installing Examplify (Windows, Mac)
Does Examplify work on Windows computers?
Yes. Examplify works with 32-bit and 64-bit versions of Windows 10.
Does Examplify work on Mac computers?
Yes. Examplify works with 10.11 (El Capitan) to 10.14 (Mojave). Touchbars are supported.
Does Examplify work on iPads?
Yes. Examplify works with iPad Air, Mini, Pro from iOS 10 to iOS 12.
Do I need to be connected to the Internet while I take my Examplify exam?
No, you need an Internet connection just to download and upload your exam. Your exam will be saved on your computer while you are taking it. It can be opened just with Examplify. If you have trouble uploading the exam, please contact firstname.lastname@example.org or email@example.com
What if my computer gets disconnected from the Internet?
You need and Internet connection to download and upload your exam. If your computer doesn't get connected to the Internet to upload your exam, make sure you have a connection first, and then try to upload your exam. You can exit out of the app, and try or submit the exam again.
How do I access my Examplify?
You need to open the Examplify App. Then, type your institution ID: tamsph. A window browser will open amr promtpt to enter your NetID credentials. After that, close the browser and go back to the App.
I used to access examplify with email and password
As student, use your NetID credentials.
I don't remember my credentials
You need to use your NetID credentials. If you don't remember your NetID password, visit Howdy to reset it.
My credentials don't work
Exit out of Examplify and log in again. Make sure you are entering tamsph or Texas A&M School of Public Health in the Institution ID field. Texas A&M has 5 colleges using Examplif. After selecting Texas A&M School of Public Health, enter your NetID credentials.
I don't have access to Examplify, it says to contact my administrator
Contact Academic Technology at firstname.lastname@example.org to report this issue. Send your full name and UIN, courses and exams that you should have access to.
I don't see any Examplify exam available to download
If you keep Examplify open all the time, log out and log in again. Make sure you have an Internet connection, and try again. If the exam should be available, report to your professor or to Academic Technology email@example.com
I don't see any exam available to download
Make sure it is the right time to download your exam. Ask your instructor about download start and end times. If it is the right time, log out and log in again. Make sure you have an Internet connection, and try again. If the exam should be available, report to your professor or to Academic Technology firstname.lastname@example.org
The password for my Examplify exam doesn't work
Password are case sensitive. Enter the password using upper and lower cases as instructed by your professor.
What password do I need to start the exam?
The password for the exam will be released by your professor. This is different than the NetID username and password.
How do I download my Examplify exam?
Log in to Examplify with your Institution ID (tamsph) and NetID credentials. If the time is correct, you will have an exam available to download. You can download the exam but not start the exam if your professor has not released the password. If password is released ahead of time, you can start exam after downloading it.
Why is Examplify closing all my apps?
If your exam is using a secure browser, it will lock down your computer to just open Examplify, so you cannot use any other apps while taking your exam. Make sure you close out all your apps to make this process faster.
Examplify did not lock down other apps in my computer
Examplify has the option to have access to other apps if it is a non-secure exam. This depends on what your professor needs and the settings for your exam.
My exam was uploaded automatically
Some exams or quizzes are timed, so Examplify will try to upload automatically when time is up.
If I finish my exam earlier, can I upload it?
Yes, you can upload your exam. Go to the menu and upload/submit your exam. Make sure you have an Internet connection. If this doesn't work, connect to the WiFi or Internet, and try to upload your exam again.
I received a yellow warning screen
Make sure you have an Internet connection. Try to upload your exam again. If that doesn't work, exit out of Examplify, log in again and try to upload again.
I have received a green completion screen
Yes, that is what you need to receive when you upload your exam. This means that you have finished.
I have tried everything and cannot upload exam
Call Examsoft support: 866.429.8889 or 954.429.8889 or send an email to email@example.com
My computer froze in the middle of the exam
Restart the computer. Most of the time you do a hard restart. Turn off your computer and turn on. Examplify will open automatically to continue with your exam. If this doesn't work, please report to Exam Support: 866.429.8889
My computer froze and now it is asking for a code
If the computer took more than 7 minutes to restart, then it will ask for a passcode that your instructor has. Report this issue to your instructor.
Examplify doesn't work on my computer
Call Examsoft support: 866.429.8889 or 954.429.8889 or send an email to firstname.lastname@example.org
How do I open my exam using Respondus LockDown Browser?
Find in your applications folder the Respondus LockDown Browser. The exam will not open if you go to eCampus. The browser will prompt you to open the app with your NetID, and from there you will have access to eCampus.
I cannot open my exam
Make sure that you have installed the LockDown Browser from the link that your professor sent you. Each institution has its own link, since it is connected to our eCampus courses. After you have installed it, you should open the exam from that App, not ecampus.tamu.edu
The browser is asking me for an institutional code
You need to download the LockDown Browser from the email that your professor or academic technology person provided for TAMU. This is connected to our Institution.
My browser stays in a blank page and doesn't load my exam.
You probably need to allow pop-us from the Respondus LockDown Browser. Go to your browser settings and allow pop-ups for this application.
Does the LockDown Browser close all of my applications?
Yes, and if you close them before hand, your exam will launch faster. You will no have access to any other application running in your computer. After you finish your exam, the browser will close up. Do not attempt to close your exam before you submit it. This will cause a problem and will need a code from your professor.
What is the difference between a free account and TAMU account?
Free accounts are limited to time and number or participants. Your TAMU Zoom premium account lets you host up to 300 participants in your meeting, record your meeting, using chat, closed captions, polls, and some other features for your online meetings/recordings. Consult this website for more information: TAMU Zoom
How do I access my TAMU Zoom account?
Go to the TAMU Zoom website and login with your NetID. Faculty, staff, and students have access to a Premium account.
Who can use Zoom?
Zoom is available to all students, faculty and staff (Parts 02, 10 and 23) at Texas A&M University. Your account is created upon logging in for the first time. Non-University participants are able to join meetings without an account, or can create a free Zoom Basic account at http://zoom.us
How do I download the Zoom client to my computer?
Downloading the client to your computer provides the most seamless experience. To get started, visit TAMU ZOOM website. Click Download Zoom Client for Meetings. Once installed, click Sign In with SSO. Type tamu in the box before .zoom.us. Click Continue. Log in with your NetID and password.
Can I schedule Zoom meetings directly from Outlook?
Yes, an Outlook plugin and a Zoom scheduler for Office 365 are available to make scheduling easier.
Does Zoom work with all devices?
Zoom runs across Mac, PC, Apple iOS, Android, Blackberry, and H.323 systems.
What is the difference between the Zoom meetings application and the web portal (tamu.zoom.us)?
The options you enable on the meeting settings page in the Zoom web portal determine what tools are available to you in all your meetings and webinars. Be sure to review and enable the tools you may want to use, such as co-hosts, alternative hosts, polls, etc. before you start a session. Any tools or features that are disabled on this page will not be available to you in any of your meetings or webinars.
Can I use Zoom to Live Stream a class or presentation?
Definitely! Zoom sessions are limited to 300 video participants, but you can pay for larger groups or to stream using Facebook Live.
How many meetings can I schedule on my account at once?
Your Zoom account can have as many meetings as you want, but only one active meeting can take place at a time. Be mindful of scheduling overlapping Zoom meetings on your account, as the later meeting will not be available until the earlier meeting completes.
Can I invite people outside Texas A&M to join a meeting or class?
Definitely! Participants do not need a NetID to join a Zoom meeting. Only the host of the meeting needs to have a Texas A&M Zoom account.
Can someone else start my meeting on my behalf?
Yes, you can designate an alternative host. This person will receive an email with more instructions and a link to start the meeting. This meeting will not be in his/her scheduled meetings, but she/he can start the meeting from the link received via email.
Can I change the duration of a meeting?
Yes, you can edit settings of meetings after they have been scheduled. But, you don't need to do it during your conference. Just don't end or leave the meeting.
Can a student use Zoom to record presentations?
Yes, a student, faculty or staff all have the same features for Zoom. During the presentation you can share a presentation, record your presentation in your personal room, and share the link with others.
Can I meet with my team via Zoom?
Yes, just sign in, host a meeting and share the meeting ID with your team. You can record your meeting, share your screen and use a whiteboard. Go here for more info TAMU Zoom website.
Can I take attendance while I use Zoom?
Yes, just enable that registration is required when setting up/scheduling your meeting. For more information, check this link: Registration for Meetings.
How do I manage participants and co-hosts?
How to use controls for hosts and co-hosts, order of participants, and controls for managing participants can be found in this tutorial Meeting controls
What is a Zoom Room?
Zoom Rooms are video conference room systems for meeting rooms or classrooms. They provide an integrated experience for audio conferencing, wireless screen sharing and video conferencing. Zoom Rooms can be used for attendees in the room, or remote attendees can join from another room, from their desktop, or from their mobile device. Video breakout rooms, multi-sharing, polling and group chats provide true hybrid classroom learning. Professors can opt-in to using the Zoom Room technology. Texas A&M University plans to implement Zoom Rooms in certain classrooms throughout the summer!
How do I record a meeting in Zoom?
Zoom meetings can be recorded from the desktop versions of the application (Mac OSX, Windows). You can choose to have your meeting recorded during the meeting set-up process, or activate it once the meeting starts. Only the host can record a meeting unless they select other to have “record” permissions in the settings.
- Click the Record button in the main video window. By default, only a host can record a meeting.
- A host can allow other meeting participants to record through the Participants pop-up menu.
- Click Participants, then hover over a user’s name and click More and then Allow Record to let that user record the meeting.
*Note: You will have to keep Zoom open after the meeting to allow it to process and save the video file. A progress bar will appear after you leave the meeting to show you how long this will take.
Check the video Lecture Recording using Zoom created by the TAMU College of Medicine.
How long are recorded meetings on my account?
A recording can either be stored locally on your computer or in the cloud. The storage limit for recordings is 1GB per account. You can download your recordings files and maintain the 1GB storage limit.
Can I upload my zoom meeting to a different website, like YouTube, Mediasite, or eCampus?
Yes, you can download your video from the cloud or save the video on your computer.
- For YouTube, you can upload your video but don't make it public. See more instructions here: How do I create an unlisted video?
- Mediasite is the university's standardized streaming media system that provides either public or private access to video and audio content. Mediasite integrates with eCampus (Blackboard Learn Learning Management System), and academic content is planned to closely correspond with eCampus courses or any future LMS. In this Mediasite tutorial, Steps 1 and 2 create a link with your ecampus course.
- For Blackboard, we don't recommend to upload video files to eCampus, but you can post a link from mediasite or YouTube.
Can I add Closed Captioning to a meeting or class?
Yes! You can request a transcript of your recording. Additionally, another participant or a professional caption provider can add live captions.
Can I break a group in different rooms?
Yes, you can use the breakout rooms feature in Zoom. Check this Breakout Rooms Tutorial for more information.
How to pre-assign participants to breakout rooms?
Follow up this tutorial Pre-assigning participants from web portal or csv file.
"Pre-assign students and proctors to breakout rooms using their assigned campus email addresses. When the students login, they will be placed into the correct breakout room (once the host updates the breakout rooms -- Recreate > Recover to pre-assigned rooms – and opens all rooms.) More importantly, when a student is disconnected from Zoom – and students are going to get disconnected from Zoom a LOT – they will automatically be prompted to rejoin their correct breakout room when they reconnect." (Lessons learned email from University of Southern California, 2020)
Is the chat going to be saved as a separate file?
Yes, Zoom will save a video and audio file, an audio file, and a chat file. If they were set to be saved on your computer, look for a Zoom folder. If they were recorded in the cloud, go to tamu.zoom.us then recordings.
How can I change the host or co-host of my meetings?
Consult this Host controls tutorial to learn how to transfer host controls or make someone a co-host during your meeting.